My ai posts

As I watch the contact center industry promote everything and anything AI, I’m surprised at how often AI’s benefits are drastically misrepresented. I see and hear many discussions of the benefits of AI that are arguments for automation – with no mention of specific

Google’s DialogFlow environment is a great place to build natural-language understanding applications that automate both text-based (“chatbot”) and voice-based interactions. All of the voice-enabled AI environments in wide use today (Google’s DialogFlow, IBM